Open Discussion on Muting!
Hi everyone!
As muting is a hot topic around here, I wanted to start an open conversation about it!
You all have been using the mute button to better curate your experience at 7 Cups! That is what the mute button was designed for. HOORAY :)
--------> Our team of dedicated mentors and moderators have the ability to execute a "moderator mute." When you receive a moderator mute, this is what should happen:
1) User is violating one of the community/chatroom guidelines
2) Depending on the nature of the comment, a moderator will give a warning to the individual. A warning should look like this:
?Hey XX, your behavior is currently in violation of chat room guidelines number X, could you go review this guideline??
3) The warning should be professional and kind.
If you are the recipient of a warning, no worries. It happens. It's all about how you react. It is okay to receive a warning, to learn from it and to grow. If you receive a warning, no big deal! Go take a look at the guidelines and come back to the chat room to continue the conversation. Accept it as a moment of growth!
4) If you continue to engage in the behavior, another warning may be given. If the behavior continues, you will be moderator muted.
5) A moderator mute will last 24 hours. Once 24 hours passes, you will be free to enter the chat rooms again.
6) You can receive up to 3 moderator mutes. Once you receive 3, you will receive a global mute, which can last up to one year.
@heather & I are constantly reviewing the mute reports & here are some helpful things you should know:
- There is no such thing as a ?hacker or troll mute?
- If a mute is unfair, we can release it.
- Overwhelmingly, our moderators are very careful with the moderator mute and use it sparingly. Incoming reports are fair.
------> What should you do if you receive a mute?
If you are muted, no big deal. It happens. Feel fortunate for the opportunity to grow and learn from your behavior. Take some time to review the chat room guidelines and try to better understand how to improve behavior in this space.
------->Moderator muting also helps to remove trolls quickly and protect the space. We are very very luck to have such a wonderful group of moderators. Please join me in thanking them for helping to keep our space safe!
------->Let's all take ownership of our own mutes and use them as personal growth moments! A mute is reflection of your personal behavior and only you are in control of that. Let's change the culture of muting.
I have been muted for no reason I said shut up to someone who was saying very nasty stuff.
The good is always burden with unfairness.
There are many unreasonable mutes happening nowadays. A group of 7 memeberswere muted together and I hope it doesn't happen again! 
Thank you!
I really enjoyed reading all of your posts. There isalways something to learn no matter how long you've been here. It isn't easy being a Mod; I dislike having to mute. "Lurking" isn't my intention either. At times I find myself the only Mod available in multiple rooms and I have to move around. Please know that I sincerely appreciate the regular users who areawesome at helping in the rooms. I learn somuch from you! Please also understand that I wouldn't mute for no reason or against rules. Thank you for posting suggestions; and thank you for being so helpful here! Stay Awesome! <3
Well yeah, I agreed Hun.
we modtrying our bestto be getting there, it's not an easy task at all indeed!
I think the mods have a tremendous challenge--weed out the trolls, inform of and enforce the chatroom rules, keep things civil and supportive.
They seem to be subject to so much hostility! Lately it seems the complainers are so vociferous that moderators are reluctant to act, which is a shame. The room becomes all about the jokesters, who often speak gibberish and taunt the moderators: "Am I banned yet? Are yagonnaban me?" Then other guests start asking about what's going on and who is this and what are they talking about.
I support prompt, strong action by moderators to maintain a supportive and compassionate atmosphere in the chat rooms.
Very helpful post indeed! Thank you laura and i will keep this in mind (:
Once upon a time... Papa was ruffled by mr mod who didn't know how to play gaygay. Papa was pushed out of the 7 cups of legba but papa is not a wakawaka. Papa fought the angry mob of mod and virgin ears and got the respect he deserves. Papa had to make a fake account but papa has to do what papa has to do to be heard by the authority because papa is the authority. Papa rules. No mod could cry enough for papa legba so papa legba decided to cry with the mods. Now papa legba and mr mod are best buddies and play gaygay all night long. They had an army of lil legba together and they all cried... for ever and ever... From the book of the legba prophecy chapter 9,56
Wakawakawakawakawakawaka
*bump*
Bump
Well for me i was muted i got 1 for getting in arguementand i got muted for 24 hours and then today i got muted for the second time this has been getting annoying lately because i got in another arguement with this one dude and he wouldn't be quiet and something and then i got muted for who knows how long because i didn't see the message quicker enough this is getting annoying... i don't even know why i got muted but welp have to wait 24 hours again just to get in the chat room...
I have been muted for no reason and some of my fellow member friends too. Yes i might have done something wrong before but to the name of Allah, my first mute had scare me bcthinking of unable to see my dear friends from here is horrifying. I was just having fun talking to everyone and i swear i behaved but these days and right now i see that some mods have used they're power as moderator to just mute anyone they want without warning or just muting them with no reason at all. Yes i've made mistakes before but i'm human and i am trying my best to overcome it all. It is just unfair how some people with power had abuse it to take and push the weak away. I've been here for 2 months and 7 cups of tea had help me so much to overcome myself and meeting friends that goes thru what u are going thru is a great support, and most of all it is amazing that i have met so many incredible amazing people here. So please don't let the bad people with a bad heart take away precious rights of others. I'm sorry if i sound phatetic or weird but this is from the bottom of my heart, this unfairness must be erased.
Ah, i have almost forgotten how mods "warn" trouble makers but just muted someone else right away. This unfairness is going to far. Please do something.
I was never spoken to by a mod before my ban. They never warned me or gave me an opportunity to see what I did wrong. Is there something I can do?
