Group Support Member FAQ

What is the purpose of each Group Support room?

You can learn about the purpose and goals of each support room here.

What happens if I receive a warning?

A warning in itself is nothing to worry about. It does not affect your account and will expire in 6 hours. If, however, you continue to receive warnings you may be muted. You would need to be warned 3 times to receive a mute.

6 hours without a warning will clear the slate for you.

What happens if I get muted?

A first or second mute will last for 24 hours. After this time, you will be able to use the chat rooms again as usual. A third mute will last for 1 year. If you receive a third mute and believe this was in error, you can request an account review here.

Someone is upsetting me. What should I do?

If someone is being hurtful towards you, click mute/report in their message. You can personally mute them in this way, which means you will not be able to see anything they type. Additionally, you can file a report on the person.

There is a problem in the chat room. How can I contact a moderator?

There are two ways you can get help:
1) Check in another support room for a moderator.

2) Submit an emergency help request. The emergency form is located in the chat room rules. There is a form for adults and a form for teens.

Some members have badges beside their name. What do these mean and how can I earn one?

The badges are to recognise contributions to group support. You can earn the badges by being kind and supportive in the room. Learn more here.

Where can I find out what discussions and support sessions are happening?

Take a look at the community events calendar to find out whats on.

Alternatively, you can click ‘Discussions in Progress at the bottom of the list of chat rooms to see what is on right now.

What can moderators do?

Learn about what moderators can and cannot do in this forum post.

Can I leave a review for a moderator or listener in Group Support?

Yes! You can leave reviews for moderators and listeners in the Group Support Review form. This can be found in the chat room rules. You can also leave reviews here for discussions and events that you've attended.

We use the information you leave here for quality control purposes and to pass on feedback anonymously to moderators.

Who can see reports I file?

If you leave a review for a moderator or listener in the review form, and Ambassadors @lorraine234, @aly and @fluffyunicorns84are able to see it.

If you report a member using the report button in the chat room, only Admins are able to see this.