Mod Help Center

Get Started Moderating on 7Cups
Need to know info for new moderators as well as a refresher for existing moderators.

Duties and Expectations Moderating with Compassion Warning System vs Verbal Reminders

Handling Sensitive & Triggering Topics in Group Support How To Write An Awesome Discussion in 4 Steps!

When You Feel Like You're Burning Out: Self-Care Levels of Moderating Participation in Chatrooms

Group Moderation – Guidance and Tricks

First-week essential checklist
There are several things you can do immediately to give your assigned chatroom a leg up. Try taking a week and doing everything in the list below to help your community's odds for success.

• Join
  • Jumping into your focused chat room as moderator is intimidating. It's up to you to create a welcoming environment so try to greet & welcome and do a quick check-in with at least 10 members this week. If you are struggling for participation, inviting members from other chat rooms can help.
• Share your chatroom
  • PromoteChatroom is the safe place to get the word out about your chatroom without being spammy.
  • Host an Ask Me Anything session and share your thoughts on the questions related to the topic of the chatroom.
• Join the conversation
  • If you see an interesting discussion in another chat room, visit and participate there and share about your chat room as well.
  • Make sure to let them know when they can join your chatroom.
• Keep going!
  • Keep your chatroom active by growing your chatroom and modding throughout the month along with your fellow mod team. Routinely update the check-ins, discussions, and sessions related to the topic to keep it interesting.

If you've already done all of the above, you're off to a great start.

Building a supportive and healthy chatroom with great group dynamics takes time and dedication. It almost never happens overnight. Don't be discouraged by slow momentum - slow and steady is the healthy path to growth for anything and everything.

Fostering healthy conversation in the room

The art of holding a healthy conversation can make you an influencer of your chat room. Here are a few simple tips that you could find helpful to have a dazzling conversation with the members and make them feel encouraged to come back and interact with you.

• Set a purpose for your conversation. Any good conversation has an intention. Without a clear intention, it is like driving without a map.
• Be gentle and compassionate as a friend. We make our first impression in the first few seconds of interacting with them. As it is text-based communication in the chatroom where they can’t hear your tone or see your gestures and body language, you need to reflect your friendliness approach in your words.
• Use Conversation Openers. The hardest part of any interaction is its opener. But you don’t have to worry about it. You can start with a simple icebreaker and then start the conversation with a question or a statement about the topic you are going to discuss.
• Keep the spark going. Once the conversation starts, you want to keep it going. And for that recognize who all are proactively participating and validate their thoughts, share your perspectives and invite every new entrant or a lurking participant to share their views.
• Encourage them to share stories and listen. Listening is the key to fostering healthy conversations. Encourage the members to share more on their stories and listen to them.
• Conclude the conversation on a positive note. Every conversation has an end due to time limitations. But, conclude the chat on a positive note so the members look forward to participating in similar conversations in the future as well.
• And, have a bit of humor. A bit of humor is good for healthy conversation as it makes the chat more enjoyable and engaging for everyone. And, please remember you are interesting! You have lots of great things to say and share. Bring your best self to a conversation and your members will find it captivating.

Welcoming new members

To grow your chatroom, new members are the key. Whenever there is a new member in the chatroom, greet and welcome them. Share a resource that they may find helpful, like, Members Welcome Pack, and encourage them to share their views, thoughts, stories with the rest of the participants. How they feel the first time will decide if they will return to the chatroom in the future too.

7Cups Moderation Tools Overview

Please refer to the Mod Guide Doc on Moderating Tools

User Management: banning and muting Engaging your 7Cups Community

General Moderation Info

Badges Required to Unlock Support Rooms! Frequently Asked Questions - For Members

Warm Welcome Everyone! #ByeByeClique #Challenge Guidelines on Role Playing in the 7Cups Community!

2020's 7 Cups Behavior Reporting Process & Tracking- Updated Version

Filing Behavioral Report Forms: All the information you might need

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