7) Writing with Expertise, Authority, and Trust
As discussed before, several best writing practices help ensure content that is valuable for awareness and support.
In this discussion, we will understand how to ensure quality content alongside best writing practices through incorporating expertise, authority, and trust within the content.
Background
The internet is a primary place where users worldwide look for information and support. The topics searched up include those that fall into the health, safety, or financial domains. Consequently, false information or content that has quality problems such as those that violate best practices can be potentially damaging to significant levels thereby negatively impacting a user’s happiness, health, or wealth. To buffer this, the Google algorithm (and Search Quality Evaluator Guidelines) used to display top content pages considers factors that include: Expertise, Authority, and Trust to ensure protection from low-quality content. These factors are commonly known as EAT in short.
As mental health is part of the health domain and is a significant area searched, the EAT factors are vital to consider when developing content.
Since 2018, the EAT factors not only apply to a website’s main content pages but are also considered when reviewing the content creators (i.e. authors).
EAT and How To Incorporate EAT into Website Content:
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Expertise:
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When considering the expertise factor for website content, expertise refers to the extent to which the website or organization is known and has the suitable credentials and any expertise supporting factors such as awards or external recognition.
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Expert Content is Researched Based: consider stepping into the shoes of your audience and perform a keyword research whilst thinking about their needs. Through your keyword research, grasp why the audience has searched for those keywords (topics). Knowing the intent of the topic queried helps you guide content on solutions and helpful information that can not only meet but exceed the user’s needs.
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Expert Content is Comprehensive yet Digestible: Try to ensure your content is simple and has good formatting, avoid confusing structures or things that are too difficult to understand unless you break down and explain difficult concepts.
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Expert Content is Supplementary: After answering the main intent of a searcher’s query or possible needs regarding a content topic, supplement your content by thinking about further supporting/supplementary content that could further enhance and support the topic: this is when back-linking comes in handy! Audit your existing content and identify which of your published pages can be backlinks to the new content piece. Think of what further topics/content pieces can be branched from existing content and include them on your content development agenda.
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Authority
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Authority refers to the ratings the website and its content get on the basis of genuine ratings as well as content relevance.
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Authoritative Content is Cited: External pages rely upon and cite the content as their sources of information. Citations include external back-linking as well as mentions on the news or social media.
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Authoritative Content is Widely Shared: This is where marketing can help boost the content to build authority. Content with authority is regularly and widely shared and mentioned across social media. Engagement efforts can help drive this factor.
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A Wikipedia Page Boosts Authority: A Wikipedia page for the brand, organization, or even people in a company helps boost authority.
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Brand Authority Matters: A signal to authority is when users search your brand name for their content needs.
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Trust
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Trust refers to validity - a website can have validation pages such as an About Us page or other main pages. Trustworthiness is also determined through positive reviews and user support.
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In terms of content, trust can be boosted through the inclusion of an author's biography as well as external sources being cited, especially if they are other authoritative sources.
Feel welcome to share your opinions on each of the EAT factors or ask any questions!
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This post is brought to you by the Content Development and Marketing Program, find out more information about the program here
@SoulfullyAButterfly I really enjoyed reading it. I learned a lot of new things from it.
@SoulfullyAButterfly
Thanks for sharing 
I'm wondering about the supplementary stuff. Sure often it's good to refer people to other sources (such as "to find more about XXX, please check this link out); however, I think there are times when people are more interested in the short answer they're looking for, not a "whole encyclopedia article".
Thus, I believe that it's important we tailor each writing to the topic and purpose of the readers as well as the organisation's rubrics. For instance, the Advice page on 7Cups, which contains articles and tips written by experts, is a better fit for longer articles. However, in my personal opinion, the Q&A section on the same site is better for short answers.
Sometimes, users submit questions asking "how can I ...", and for this I don't think they are interested in knowing the reason behind their problem - they just want a list of tips. The same goes for questions like "why ..." or "what causes ...", and for this, I believe it's not necessary for us to provide tips. Instead of writing the whole "complete article" ourselves, it's more practical if we provide a link/article title/book title for supplementary materials on Q&A section - our readers may not have time to read our whole answer when they just want a short answer.
Great point and reflection - we mainly will be using EAT for the longer expert page articles! As for supplementing, that could just mean backlinking or ensuring we have different perspectives of a topic available as several pieces - often times, we can combine lots of factors to create multiple titles for possible articles.
@11820Read
I also had questions about supplementing, thank you for asking and sharing your viewpoints ✨❤️
@SoulfullyAButterfly Thank you lots for sharing this interesting and helpful info. I'll try to incorporate it into my future works.
Thanks for sharing.
Before writing, we need to do good resarch and enough prep work. We get to know what our readers are looking for. So we can write to help ease readers' pain points. In other words, it is like doing user experience designing.
@SoulfullyAButterfly Makes sense. A website that has more of EAT would be on top of google search. But still, if there were ways to determine or quantify the EAT parameters, it would be more helpful in understanding how it works.
@DonaldDraper
Of course it would be on top of Google's search result, it would be more credible. I guess it's the more you pay to have your stuff more visible the more notice you'l get. The more you have the more you get.
@SoulfullyAButterfly alot of helpful info ive never learned before I've definitely joined a course I needed to learn thanks no questions from me it was really clear and well written :) thanks
@SoulfullyAButterfly
Thanks for sharing - what a helpful resource!
@SoulfullyAButterfly
Thank you so much for these guidelines & pieces of information.
@SoulfullyAButterfly
I would like to know that most of what im reading on interenet is checking this list :)