Are users the ones who need protection from us? Shouldn't it be the other way around?
Hi everyone.
I've been here for over 7 years and usually I only tend to post in the forums when it comes down to important things. As such, by writing these lines I hope to spark a significant debate over something that I consider to be an important, ongoing and still-current issue of supporting users.
Essentially, users can block us for just any reason, and that makes it impossible for us to either interact with them, or report their behaviour. At the same time, if we - as supporters - block them, even for what we consider to be completely fair reasons, we ocasionally receive messages from your website stating that we're misuing the feature (and could get in trouble over it).
Let me give you two examples of how this is usually misused. Imagine you spot a user with a name such as 'hotdaddy69'. You connect with them, they visit your profile, somehow notice you're a male, and quickly block you... meaning, there's one more pervert in the website, and we cannot do absolutely nothing about it - we can't even report them, which is an issue!
Another example - a few hours ago, a user made me a bad request. He, or she, wanted me to pretend I was performing an illegal sexual act with them and tell them how it would go. Naturally, I told them I was uncomfortable with the request, and I was about to report them when the conversation "mysteriously" disappeared. He - or she - had blocked me. Again, this meant one more pervert in the website, and we cannot do anything about it.
Now, this is a significant issue. We should be here to present support to those who need it, and instead the website is offering ways for misdeeders to protect themselves from us, while even preventing us from reporting them. This has to be corrected. As Listeners, if someone preemptively blocks us - usually, to prevent us from reporting them - we should still, at the very least, have some way to flag their profile too!
