7 Cups Mentors: All About the Program QnA

Hello, everyone!

This article aims to provide clear and comprehensive information about the mentor program at 7 Cups. This was written by @Suryansh for LLJ last year and we thought it'd be helpful to clarify the mentor roles here for all budding mentors and be a refresher for our present mentors.

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How can I get in touch with a mentor?
To begin with, here is the mentor page: https://www.7cups.com/listener/listenerMentors.php Here you will discover a list of all of our amazing Teen Stars, Teen Star Leaders, Mentors, Mentor Leaders, and Ambassadors, along with a brief summary of their responsibilities. All you need to do is message a Mentor/Teen Star who you think you would like to learn from or sign up to be paired with a mentor using the link towards the top. If you directly message a mentor, be sure that their status says, “Currently accepting mentees”. If people are set to “Not accepting mentees”, they may either have enough Listeners to support them or prefer to concentrate on immediate mentoring rather than long-term mentoring.

If you are looking for a Teen Star/Mentor or Mentor Leader in a specific track, you can click “Select Track to See Mentors” to open a drop-down menu of the different mentor types.

If you would like to become a mentor yourself, feel free to read this post thoroughly or visit THIS link to explore all the leadership roles at 7 Cups, including mentor roles. To get the applications, you may simply check the applications attached to this post.

Why should I get in touch with a mentor?
We understand that having your first chat, exploring the website/app, and being capable of using all of your Active Listening abilities brilliantly may be challenging, and that you frequently have questions. Our community leaders are here to help you develop into the greatest Listener possible!

In general, every mentor is capable of providing assistance with active listening skills. This is because each mentor mandatorily goes through the chat support training. Feel free to read more about it here. So any and all the mentors will be able to help you grow further as a listener.

Exception: The general rule does not apply to members who can be community mentors too! It's because their training isn't the same as listeners who are mentors. So they shouldn't be reached out for chat support nor do they show up on the mentor page. But do reach out to them about forums/communities! They likely know more than the average (non-community) mentors about these areas, especially the community(ies) that they lead in.

What is Chat Support? Tell me more.
Chat Support is specifically for helping with an ongoing chat with a member or for member chat-related queries. One can reach out for chat support in the Listener Support Room or Teen Listeners Room. In the event that no chat support is available at the time, we encourage the use of the Chat Support FAQ [also available in Rules 1 and 17 of the Listener Support Chatroom]. If you need more help than what is mentioned in the Chat Support FAQ, please feel free to fill out the Listener Support Request form, and a Chat Supporter will get in touch with you shortly. If you need help regarding the Chat Support team, have feedback for Chat Supporters, or have queries, suggestions, or ideas, please feel free to message our GS Ambassador (Suryansh).

What about the mentor tracks?
We have domain-specific mentors (mentors that specialise in certain domains), in addition to the basic active listening mentoring that every mentor is capable of offering. The different domains and mentor tracks are:

• Chatroom Mentors: They are responsible for assisting in the moderation of the Listener Chatrooms and helping listeners in the rooms with their queries. More Information! Apply Here!

• Quality Mentors: They provide assistance for quality initiatives including the Listener Coaching Project, Care Team, Active Listening Test Grading, and Anonymous Evaluations. More Information! Apply Here!

• Group Support Mentors: This role involves mentoring and guidance through specific areas to support the room supporters, and chatroom moderators and ensure overall quality and support in the group chats. More Information! Apply Here!

• Community Mentors: They are in charge of moderating and monitoring forums and increasing participation in a community through various community activities. More Information! Apply Here!

• Academy Mentors: They assist with one of the academy programs. They are accountable for completing the duties given to them, helping academy interns and trainees, and hosting AMAs. More Information! Apply Here!

• Teen Transitioning Mentors: They support teens as they transition to adulthood and lead Q&A discussions in our teen listener Chatrooms. More Information! Apply Here!

👉 As mentioned, as a general rule, every mentor is capable of providing assistance with active listening skills so you can contact anyone (I recommend checking out their bio first though). The above are just the mentors' ✨ specialty areas.✨

Should I have one mentor or many mentors?
Approaching one is a good beginning! Feel free to check out this article for some questions you may ask a mentor to improve as a listener. You are then welcome to contact more mentors to see who would be the best fit for you. The best-fit mentor is one who will support your development and lead you through each stage of your listening journey.

Who are the Teen Stars?
Teen Stars are the teen version of Mentors! They are mentors themselves, just in the Teenage Group! They attend the same mentor training and are appointed mentors based on the same qualifications, experience, and other parameters.

I wish to become a mentor myself now! How may I become one?
It's wonderful to hear that you'd want to mentor others. Please start by selecting the mentor track you want to follow from the list above. Please be aware that completing the qualifying requirements and having adequate experience are prerequisites for applying (every track has its own set of requirements for mentors). Also, be willing to accept the feedback positively if you are not approved to be a mentor on your first attempt. Now that you have decided the track, met the requirements, and read more information about that mentor role, please feel free to apply. The leader of the respective track will reach out to you soon!