i have always struggled with people who ask if they are genderless, i can't really get my head around it.

It basically means that they do not align with the gender binaries (male and female). It helps if you think about gender a social construct and remember that gender is different then sex.

People who have asked for your advice in whether they are genderless or not, do you mean? If you're not experienced or have knowledge in this area of the LGBTQ+ community then you really can't give advice. It might be hard to understand at first when you know nothing about this, but typically agender or someone being genderless means that they don't feel like they are either a male or female and decide to identify as this because it is most comfortable for them. Nothing is more worse than someone telling you who they believe you are, when you know that you are not besides just the feeling of it. It is extremely uncomfortable. It's better, to understand, to educate yourself in gender and realize that gender is not binary.

i feel the same way im just like can i connect you to a dif listener im sorry but i don't understand

Sexuality and gender questions are hard to understand if you've never struggled with it yourself. You can ask what they mean and how they feel. Maybe trying to explain it to someone else might help themselves to understand. Genderless means not being 100% woman or 100% male. You can be bigender, gender queer, genderfluid or agender. So there's a jungle. The best thing to do is go to the local LBTQ+ group and talk to them.

we don't want to be bound by societal gender stereotypes and roles. we want to explore everything without being bound by gender.

All I can say is that you and me are in no place of judging a fellow person whether male, female or as you mentioned genderless. People who take on this difficult path instaed of their insecurities and social restrictions need to only be supported wholeheartedly and encouraged. Never make them feel like they're different and just try to be more open minded tk other people's choices.

There are a ton of great YouTube videos on the topic! Essentially, the individual does not identify as any gender (gender being different from sex).