Hey @PowerbottomRanger I'm unsure if it's the same way on the app, but on the website dashboard, you'll likely see a "connect now" button that'll take you directly in the general queue, and any available listeners can pick your request. It could take a couple of minutes at times, for a request to be accepted but is certainly a way to connect with listeners!
You can also send a message and expect a faster response from listeners showing online on this page: https://www.7cups.com/BrowseListeners/.
Also here's a Welcome pack for you, with more information about the available features, navigation, community help and feedback etc.
I hope you can connect with a listener soon!🌻