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Problems using the mobile app

MissPen November 21st, 2018

I have a problem whenever I try to use the app on my iPhone to participate in a chat. I can get into the chat room fine. When I am ready to leave I can never find the ‘exit chat button. Its supposed to be in the upper right corner, but on my device all I have is a circle with three dots in it. When I select it I get a message about unmute all users.

The end result is that Im stuck in that chat until the room closes.

I also cant find how to access my Notes from the app.

1
WMi November 22nd, 2018

Hi @MissPen I don't use iphone but I think the app is quite similar. In the group chats, there's no exit button. If you wanted to go to another chatroom, you can tap on the "chat" which is located on the bottom left. It should bring you to the Group Support Chat list. From there, you can tap on the chatroom you'd like to participate in.

Also the Notes feature hasn't been available on the app version. You can access it using your phone browser by logging into your account through it.

I hope this helps.