Things to take into account

@Leanne17

Good tip, Leanne, thanks for sharing!💛

I'm curious now, how do you navigate a chat where you cannot relate with the experience(s) of the member? 

What might help listeners show more empathy towards the member if they aren't able to connect or relate with member experiences/ share?

@Leanne17

When you can't connect with a member or don't have the experience, you can always put yourself in their shoes, and think of ways you would feel and connect based on that. Or if you feel like you can't, you can always recommend other listeners!