Things to take into account
Leanne17
April 16th, 2024
When listening to members, try your best to connect with what they are experiencing, this allows you to better help and make them feel validated in their feelings!
Sunisshiningandsoareyou
April 17th, 2024
@Leanne17
Good tip, Leanne, thanks for sharing!💛
I'm curious now, how do you navigate a chat where you cannot relate with the experience(s) of the member?Â
What might help listeners show more empathy towards the member if they aren't able to connect or relate with member experiences/ share?
@Leanne17
When you can't connect with a member or don't have the experience, you can always put yourself in their shoes, and think of ways you would feel and connect based on that. Or if you feel like you can't, you can always recommend other listeners!
