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How long do you leave someone if they are unresponsive?

User Profile: Hollie9181
Hollie9181 March 1st, 2018

Many of the chats which I open have no responses, I usually send a m,eaasge to remind them that I will close the chat If they do not respond and ask them if I am happy to do so. Does this happen to nayone else?

3
User Profile: Pleiades20
Pleiades20 March 1st, 2018

It happens. Usually I give them ten minutes or so and then say something like "It looks like you went offline, so I am going to close the chat, but you are welcome back any time!"

1 reply
User Profile: Hollie9181
Hollie9181 OP March 5th, 2018

@Pleiades20 Thank you for your answer it is very useful

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User Profile: NewStuff2017
NewStuff2017 March 4th, 2018

@Hollie9181

I give it 10 minutes. Sometimes they show back up. But typically after 10 minutes, they don't.