@Lenuss welcome to 7 Cups. I am sorry this may seem a bit confusing at first, but that will become clearer as you follow some of the links that Luna gave to you to browse for a listener. Basically what that involves is clicking on the link https://www.7cups.com/BrowseListeners/ and click on a listener or keep browsing till you find one you want. Then when you see a screen come up to type in type in Hello and wait for them to reply.
If it says to leave a message you can try that or keep searching for a listener that is ready to do a 1-1 which is a chat similar to this forum only in a different kind of screen.
Hope you get the support you are looking for.