@olivvia
Heya ❤ Thank you for your question, it's so good to ask when you're unsure. The best way to rate a listener is to click the yellow star at the bottom of your chat with them, and leave them a star rating and a review saying if they helped you or not.
If you haven't exchanged enough messages with a listener to be able to leave a review, but you can tell that you really don't want to, you can block them and explain why in the 'Reason why' field. Alternatively, if a listener has blocked you unfairly, you can leave a review for them by emailing community@7cups.com with their listener name and a description of how they acted inappropriately, and community managers will take the appropriate steps.
Hope this helps :)
(PS I moved this to the Q&A area)