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muted.. without informed

divinewillpower86 April 5th, 2015

Hi everyone!

I have never break any rule, till though my comments are invisible in group chat. Its so unfaire, I just said hi/hello n its not a valid reason to block anyone to say something. I feel so much disappointed. After a stressful chat, just visited to chat room to feel relax myself, n feel more frustreted when I realized no one can see me, coz I have been mute.. really, really, its completely wrong.

2
Anomalia December 7th, 2016

@divinewillpower86 - I'm sorry that happened and I imagine it was really frustrating and upsetting. If you ever feel you've been unfairly muted, you can reach out to community@7cups.com to discuss the issue. Take care!

Peter January 4th, 2017

I am really sorry to hear this has happened to you! As a mod, i want to offer an apology from our team. Sometimes we do have glitches, and sometimes mods may be 'unfit' to carry the badge. Both are rare, but can/have happened. Don't worry though. You should not have been muted/banned! Send us an email or submit a support ticket and we will fix the problem! Again, i am sorry this has happened to you.