Listener disappeared?

Hi,

I was wondering if you could help me. I was meant to be talking to a potentially long term listener on Monday, but she never showed and the chat page now says finding new listener. When I try to find her on the listener's page I can't - does anyone know what this means?

I've talked to her a few times, and she never seemed like the sort of person who would just disappear and not say goodbye if she was leaving - I'm actually quite worried and upset as I thought talking to her was going to really help me. I know that sounds selfish...

Any thoughts as to what might have happened would be greatly appreciated. Thanks.