Room Supporter: Monthly Requirements Update w.e.f. February 1, 2021

Hi everyone,

Hope you’re all keeping well.

This post is a follow up to the proposal we made about updating the requirements for maintaining the Room Supporter role. We are thankful for all the valuable feedback that was provided by each of you and taking it all into consideration we have decided upon the following:

Monthly requirement: 2 hours (30 minutes per week recommended - flexibility of clubbing hours into certain weeks available)

What is to be done during these 30 minutes? Based on the nature/topic of your room, you’re more than welcome to host:
- Open Chats: Welcoming members in to talk about anything on their mind and provide them support with the same
- Discussions: Topic based discussions are available for all teams
- Fun events (Based on your team)

Scheduling: 24 - 72 hours prior

Tracking of hours: We will have one time tracking dashboard for all the teams that everyone is expected to fill out at least 24 hours prior to help with scheduling. Please find the link to the same here. Please set up a banner for whichever type of session you’re choosing to host as this also helps us in verifying your logged hours.

Where will this schedule be available for the community to easily view and access? This view only dashboard containing the schedule will be alerted every week for the community to have easy access to.

Clarifications:

1. If I’m already hosting sessions for my team, do I have to do extra 30 minutes per week?
No, if you’re a support session leader, you do not have to do any extra time. Your support sessions will count as hours for your RS role too. You’re also encouraged to apply for the role of Group Mod for your team if that’s something you’re interested in.

2. What is the difference between the community calendar and our dashboard?
The community calendar schedules weekly sessions which have a set time every week. In our case, since scheduling is left up to 24 hours prior, for ease of access, timely updates and editing, we will be sticking to the dashboard for RS scheduling.

3. How to find a doorkeeper in a timely manner? Can I apply to be a doorkeeper?
Steps to ensure your room is opened in a timely manner:
1. Fill out the Group Support Chatroom Management Form at least 10 minutes prior to when you need it opened.
2. Contact the Community Mod on shift at least 15 minutes prior. Find the weekly schedule attached here. Community Moderators are also frequently spotted in the Sharing Circle room. If you see them in there, please be mindful to not interrupt the session and message them 1-1.

How can you become a doorkeeper? This role is for users who host 3+ sessions in a week (at least 1 session of 3 have to be in a pop up room). Find out more here.

4. So many sessions using the same script can get monotonous:
It’s not necessary for all to use the guided discussion scripts, as mentioned above, all are welcome to choose what kind of session they are willing to host. If you’re interested in using discussion scripts and have suggestions for more topics, you’re welcome to draft up a script following guidelines mentioned here and submit them for approval here.

5. How to have more participation in your rooms/sessions?
Check out our ‘How to advertise discussions effectively and respectfully’ post!

6. How to deal with members not behaving according to the guidelines in our room?
Community Moderators are around 24*7 and you’re requested to fill out the emergency mod form attached to rule #14 in the chatroom rules. You can also bookmark this form for handy access.

7. Can we have more than 1 session at the same time?
Yes, it’s recommended that we don’t schedule more than 2 sessions for the same 30 minutes slot (as you can see on the dashboard, examples of how to schedule 1 session or 2 are provided). If you’re unable to make it to any other hour and would like to schedule a 3rd session for the same 30 mins slot which is already booked, please PM me (Isha) and I will help you out with scheduling it. Scheduling RS sessions don’t have to consider other session times such as Sharing Circles/Healthy Habits but it’s good to check the community calendar to be sure that no discussion is scheduled for the same time in the same room by support session leaders.

Thank you for your continuous efforts in making the Group Support Rooms a supportive and safe space for all.

If you have any questions or thoughts, please feel free to add them to the comments space or message me 1-1.

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