Why did I get this warning?
Feeling confused about a chat room warning?
Check out the possible reasons below.
1. Please be kind, supportive and respectful to every participant of the chat, including Moderators, at all times. You can view our Rules of Engagement.
You may receive this warning if you were speaking to or about another member of the chat room in an unsupportive or unkind manner, including moderators. E.g:
♦ Youre really annoying/stupid/pathetic.
♦ Why dont you just get over it?
♦ Your moderating sucks. Im going to report you.
2. Please do not use language that is graphic, inappropriate, flirtatious or sexually suggestive. Additionally, refrain from sharing links of this nature.
You may receive this warning for any of the following:
♦ Swearing in a way that bypasses the censoring. E.g. adding extra letters or spaces so the word still appears. Censored messages will not receive warnings unless they violate another rule.
♦ Chatting in a way that appears to be flirting. E.g. Youre so hot! It doesnt matter if youre joking - if it appears as flirting, you can still receive a warning.
♦ Sexually suggestive comments.
♦ Graphic language. E.g. describing events or injuries in detail.
♦ Sharing links to inappropriate websites, images or videos.
3. If you are in a crisis, please visit this page to find the appropriate resource. 7 Cups is not a crisis resource. If you feel a participant is in a crisis, click Refer on one of their messages.
7 Cups is unable to offer support to individuals who are experiencing suicidal thoughts. If you express a desire or intention to seriously harm yourself, you may receive this warning. Please seek appropriate help immediately. You can find resources here.
4. If you are overwhelmed, anxious, or do not feel that the group support environment is aiding in your personal healing, please visit our Browse Listeners page to connect with a Listener one-on-one.
You may receive this warning if it seems that group support is making you feel worse rather than better and the moderator believes that the room is contributing to your upset or anxiety. E.g.
♦ Sharing that youre triggered by something specific that is not a violation of another rule (i.e. not graphic or inappropriate). Check out this post for more information on triggers in support rooms.
♦ Appearing to be highly upset or distressed by anything else in the support room. If this is the case for you, we ask that you connect with a listener 1-1 or take some time out.
5. Please refrain from sharing personal contact details or social media on 7 Cups.
This one is pretty self-explanatory! Your message will be deleted and you will be warned for sharing any personal contact details (phone number, email address, Kik/Skype/other social media handles etc).
6. For moderation purposes, please only use English in this space.
This rule is in place for moderation and safety reasons. At this time, we do not have the moderator capacity to moderate different languages. If you are having a conversation in another language, you will receive this warning.
7. If you find that another participant is not following one of these rules, please use the mute button to hide their messages from you rather than engaging in conflict of any sort.
Muting someone who is bothering you tends to be the most helpful course of action - its only fun to annoy someone if theyre responding! You can also report the person responsible by clicking the mute/report button in their messages.
You may receive this warning if youre arguing back with someone who is upsetting you. When you argue, it becomes more difficult for a moderator to figure out who is the root cause of the problem. By muting the person and ceasing to engage, the moderator will be able to identify them more easily as the person causing trouble.
8. Please do not share the name of any Listener, Member or Guest that you have had a one-on-one chat with, or any details from these chats.
E.g.
♦ I was chatting with listenerX about this earlier.
♦ MemberZ told me about a similar problem in 1-1 chat.
♦ I hate PersonY. Im glad theyre not here.
9. Please refrain from revealing any other Listener, Member or Guest account that you own other than the one you are currently using.
E.g.
♦ My member name is XX, but this is my listener account!
♦ Ill just login to my listener account. One moment. ….. Okay, Im back on my listener account now!
10. Please do not share names of drugs or medication with others.
This is again, for safety reasons. You can discuss being on medication, or problems with drugs/addiction, but if you share the actual name of the drug or medication you may receive a warning.
11. If you are in the wrong age group, please log out and create an account using your correct date of birth.
You can receive this warning if you share that you are under 18 on the adult side, or 18+ on the teen side. Even if you claim you were only joking afterwards, you may still receive warnings if the moderator believes your original comment to be accurate. Take care not to joke about your age.
12. If you are a listener, please behave professionally at all times. Use your member account if you wish to seek support. Learn more about the role of a listener in group support or listener rooms.
Listeners may receive this warning if they are using the rooms to seek support for themselves on a listener account, or behaving unprofessionally. You can view the forum posts linked in the rule on the role of a listener in the chat rooms.
13. Regular support sessions and events are held in these rooms and will sometimes take priority over general chat. Please be respectful to the leaders and participants. These will last for one hour only. You can check the calendar to see what's on and learn more about discussions in this forum post.
You may receive this warning if you appear to be intentionally disrupting a support session or event. E.g.
♦ Talking about an unrelated topic.
♦ Engaging in any type of behaviour that ruins to discussion for other participants.
14. Please refrain from initiating or participating in discussion about religion or politics.
You would receive a warning for comments such as:
♦ Do you think God even exists?
♦ Who would you vote for in the next election?
♦ I think religion is stupid.
Or responding to someone elses conversation starter about religion or politics with your own thoughts/opinions on the topic.
15. Please ensure you do not have a profile picture or username that is graphic, abusive or inappropriate in nature.
You might receive this warning if you profile picture is gory, frightening or upsetting in someway. If you receive this warning, please go to Settings to change your profile picture or username. E.g.
♦ Images that involving blood or injuries, scary faces, horror movie type material or anything sexual in nature.
♦ Usernames that include swear words, abusive language, triggering imagery.
16. The Guest Support room is a space for guests to receive support. Members may participate in the room if helping to welcome and support guests. If you are not member giving support or a guest receiving support, please move to a member room. Guests may need to create a member account.
You can read more about this rule here.
What if I didnt even receive a warning before I was muted?
If you are muted, but did not receive any warnings, you were likely muted for one of the following:
17. To ensure a positive environment in group support, all users must be sober to participate.
♦ If you mention that you are currently high or drunk in the support room, you may be instantly muted.
18. Sending SPAM messages or attempting to clog the room by over-posting is not allowed.
♦ In this case, you would be muted for sending the same word/message repeatedly in a way that disrupts the room/s.
19. Any attempt to bypass a mute or account ban will be subject to further sanctions.
You would be instantly muted if it came to a moderators attention that you were using another account to bypass a recent mute. E.g.
♦ Im using this account because my other account was just muted.
♦ I had to create a new account because I got banned on my other.
If you feel you received a warning in error, do not panic. The warning will expire from your account after 6 hours. Warnings are only problematic if you continue to accrue them without a 6 hours break.
If you are now muted and feel this was in error, please report via this form.
19...I highly disagree with it just because of two personal incidents. I understand why it is put in place but wish there were exceptions.
Does the medication list also include herbal meds? I see alot of potheads (cough cough) chatting about it. I mean if I cant chat about my specific meds, then potheads shouldnt be able chat out theirs. (I'm all about fairness.)
@Heather Hello, Heather. Is it possible to look at the names of the users I once reported? I reported some inappropriate users back then but I still can see them wandering around group chatrooms.
Hi :) I have a Question or 2:
There sounds like there are two forms of muting? One is personal, you can mute someone who buggs you but everyone else can hear them. The second mute is after you have been warned or seen as descructive by a mod or listemer and this is a full mute or temporary ban. Is this correct? Im coming back after a year things have grown and changed! ty xoxx
@goldenBalsam6819
That is correct; personal mutes are a way implemented to avoid engagement in conflict.
Full mutes are mutes from the chat room which result after 3 warnings or 1 warning for the following: spam, intoxication or impairment from substances, and circumvention of a previous mute.
1st full mute lasts 24 hours
2nd full mute lasts 24 hours
3rd full mute lasts one year
Mutes reset after one year. Glad to have you back, lovely <3 If you have any questions about rules feel free to PM a moderator <3
@Heather Ok, so I really gotta tell this because I got mad at a moderator. The other day I was in a group chat commenting with other people how it is meaningful to have representation in all aspects, and someone mentioned the new British prime minister. We were only naming famous people as examples and how they are important figures for equality and others things related. And then this moderator comes up and tells us to stop talking about politics or else they'd mute all of us.
I really felt bad, and basically everybody stopped talking. I don't think politics is an inappropriate topic in this website, especially because i've never seen anyone comment any of the exemples above. I am just stating my opinion here because I wanted really bad to share this.
Peace out 
How can I cancel this app and will they pay me back? I'm new!
@Heather I got 2 warnings in less that 6 hours without any apparent reason. How would that be problematic?
HELP!!!!
It's been almost two days and i'm still muted. Why?!
@Heather
heather i have few questions
according to the rules above:
1) Is it ok if a person uploads a pic of them in their underwear, in the chat room?
2) Is it ok for a moderator to cuss in the chat room?
3) Is it ok for a moderator to delete the messages of a member even if they have no inappropriate content?
4) Is a member allowed to use their moderator account, to mute the members from the room whom they dont like? or muting/warning the member who remind them about the rules cause of their inappropriate?
5) what to do if we are muted for no reason, and the mods are able to bring your past incidents as an excuse to mute you with 3 warnings in the span of 2min? you might say "report them" it says "If you have been muted for a first or second time, this will be released within 24 hours" how can we report? whats the point in reporting?
(note: im not the only one who has this problem, most of the members do too, and they just didnt knew how to talk about this so they remained silent)
6) And the rule "Please be kind, supportive and respectful to every participant of the chat, including Moderators," would be better if it changes to "Please be kind, supportive and respectful to every participant of the chat including Moderators, and a moderator should respect members too"
like most moderators(not all) in the rooms we see, behave like members are someone below the moderators and we have to respect even if their behavior is bad, and its not a good thing cause members are someone who are already going through something. why just make it worse for them? (i dont want any mod saying "we have been through a lot too" if you have been through a lot you know the pain, would you like if someone hurts you when you are going through something? NO! right?)
we member deserves the same respect just as moderators.
(REMINDER: this is not out of topic, and its completely related to the rules, and the behavior of members/moderators in rooms. so dont delete this reply)
Why are people allowed to chat about smoking weed/joints/marijuana/THC/ illegal substances in some states but yet also used as MEDICAL PURPOSES... yet the rules state I cant name the medicine I use for MEDICAL PURPOSES?? The hypocritical 35+ mod(s) always delete my medical chat but stoners and potheads can chat all they want about what they're smoking and never get told not to. Seriously. Mods should use common sense (if they actually have any..) They should delete all weed chat if my medicine chat gets deleted.
