"There are gradations of suicidal thinking. People with a plan and a means are at the most risk. i..e, they know how they want to hurt themselves and they have a way to do it. People with only a plan or means are less at risk. People with just thoughts, but no plan are a step further down. People with fleeting thoughts are a step further down from there.
We have many people use the site that are just in the fleeting or thinking part of the process. They check the box that indicates that they are not suicidal to use the service. In many instances, they are not actively suicidal. They are looking for emotional support and we can provide that for them. "
So if you have suicide ideation and no actual intent, we can speak to you, but we have to give you the appropriate resources as soon as you do have intent :)