Skip to main content Skip to bottom nav
caringjo27
457 M Embraced 4
PathStep 1 Compassion hearts26 Forum posts15 Forum upvotes8 Current upvotes8 Age GroupAdult Last activeApril, 2024 Member sinceJanuary 2, 2024
Bio

Hi, I can listen if you need someone to rant to. I am here to talk and listen and have a healthy support group.

Recent forum posts
Pain of trying to be at your best in work
Work & Career / by caringjo27
Last post
 April 28th
...See more Hi, I'm sorry. This is me ranting out. I am working as a customer service. Part of my job is to assist healthcare providers with their concerns on benefit and claims. We're not the one processing the claims but we help healthcare providers on investigating on the denials and initiate if it needs to be sent back to the processors for reprocessing. Part of our metrics to pass our performance is the surveys that we are offering. That is mandatory. We always need to offer it otherwise we might lose a job. Another part of the metrics is the average handling time. In my case, we should able to resolve the problem in less than 10 minutes per call to pass this. However, we do not only assist one member per call, we should assist up to 3 members as maximum per call and sometimes we even give a one time courtesy for a fourth member. We do not earn that much. Our salary is just enough for one person to live by. But due to some circumstances, I have to stay in the company. One of the perks of this job is we also get some incentives if we pass the metrics. And this metrics consist of different factors. The mentioned above was the most critical. I am very disappointed today that I am questioning myself now, what else do I need to do? I've already give my best. Every month I always experienced an internet fluctuation which always resulted for my call to got disconnected. The providers waiting for so long on the qué will get furious which will result with giving us a dsat survey. I always have this problem every month. But this is not disputable to the management. And this will result to failed metrics for agents like me. It just frustrates me that this is something beyond my control. I do not intend to disconnect the call. It's the internet connection or sometimes the software that we are using that's have a problem. As much as I would like this to get fix, this is not disputable to the management that's why our supervisor doesn't care to report about this. I am very diligent with my job, but now I feel demotivated. I am not like the other agents who abruptly disconnects the call just to avoid longer average handling time. I am very frustrated because I am doing my best with my job regardless if it only pays me little because I am always passionate to do my best. But sometimes I am thinking, is it worth it?
Braniac Badge
Anxiety Support / by caringjo27
Last post
 January 20th
...See more I got an award. It says that they are celebrating me as a person with an insatiable curiosity and a mind that's always hungry for knowledge. For me initially, with my overthinking habit, I've seen it as an empathy from my team mates. But I do appreciate it. And I don't want to think that they see me not being effective and efficient because of me being very detailed about the workflow process. I am the only agent who didn't get any performance recognition by the way but it's okay, I will just do better. For now, I want to choose myself first.
Monday Sickness
Anxiety Support / by caringjo27
Last post
 January 20th
...See more Today's Monday is different from the past Mondays. I usually don't have any drive on Mondays because I kept overthinking about things during weekends. I always have my anxiety attack. But I have this one person who's sticking by my side no matter what circumstances it is. He went home as a surprise last Saturday. Having him makes my overthinking lessen surprisingly.
How to smile again 🙃
Journals & Diaries / by caringjo27
Last post
 January 4th
...See more Have ever been in a situation that you wanted to reach out to people, to rant out all the things that were going on your mind but you're so afraid of giving others negative vibes and you're so afraid to be seen as dramatic. I wish I could tell all those chaos on my mind. I wish I also have that what they called support system. I wish I had a cherishing family just like the others. It's always like ,"okay, just one more day" for me. I hope He'll give some breakthrough this year .
My Parent's Parenting style
Parenting & Pregnancy / by caringjo27
Last post
 January 20th
...See more Hi, I am here today because I want to know insights regarding my our situation. I am the eldest daughter. I am currently living away with my parents and I seldom go home because of one reason. Our home is no longer healthy. Daily shouting from my parents to my brothers is our breakfast. We are no longer have healthy conversations because of lots of issues such as finances and accountabilities. My parents cannot manage the misbehaviour of our teen brothers. How do you manage teen boys to listen to instructions and rules at home?
Search more from @caringjo27
Considering Therapy?
Talk to an expert therapist
Badges & Awards
12 total badges
Hand Shake Linked Chief Chat Honest Voice First Post Debuted Reaching out Helping out First Compassion Bundled Group Friend Forum Friend
Report an issue