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Heather
119,538
L Guru 4
5 star rating
Rating
Number of ratings192 Number of reviews67 Listens toTeens & Over 18 LanguagesEnglish Listener sinceJan 25, 2014 Last activeover 6 months ago GenderFemale PathStep 706 People helped114 Chats693 Group support chats359 Listener group chats763 Forum posts1,106 Forum upvotes9,874
Bio

Hey, glad you're here! You may know me from my days managing group support (or notice some forum posts I wrote back then). But these days, the lovely Kate is your person for group support and I'm working on Noni, the friendly bot.

Feel free to message me with Noni questions or feedback :)

Stay awesome!

 

Recent forum posts
Can you help find cool stuff in the forum for Noni to recommend to people?
Site Updates / by Heather
Last post
 November 7th, 2018
...See more There are lots of awesome treasures buried in the forum. Forum threads to get support (or free hugs!) when you're having a bad day... Some that are great for learning new coping techniques or listener skills... And others that make you laugh until your sides hurt! (there's a punny one around here somewhere that I love... anybody know where it is?! 👀) We're training Noni to share awesomely useful forum threads with people at the right time, but we really need help to find them! Think you can help? Share your favorite forum threads in this spreadsheet [https://docs.google.com/spreadsheets/d/1sWxIvsp7JkkA5wzVGicGQLWeH-wiUVH2d3M4k-iPCkI/edit#gid=334191200]! You'll see there are tabs for each of the following categories: Get Support, Positive Thinking, Fun Stuff, Listener Only, so you can add whatever you know best! Got any questions? Post in the forum thread below or PM me! [https://www.7cups.com/@Heather] Thanks!
Feb 23 - Noni Can Answer Questions!
Site Updates / by Heather
Last post
 February 26th, 2018
...See more Noni, our friendly bot wants to be as smart and as helpful as possible. Her purpose is to help and support everyone in the 7 Cups community with whatever they might need, but a HUGE part of that is answering questions and providing the right information on demand. Until now, she hasn't known how to respond to most of the questions people ask her. She's very sorry about this. Lately, Noni has been working very hard. She's been trying her best to learn how to answer all of your questions. Some of our wonderful verified listeners helped to give some of the info she needed (if you're reading, thank you!), and she's continuing to learn how to answer new questions every day! Right now, Noni can answer around 150 questions, including: ○ How do I become a listener? ○ Can you tell me a joke? ○ How do I find a new listener? ○ Is 7 Cups safe? ○ How do I change my profile picture? ○ What are cheers? ○ What do you want to know? ○ How do I start therapy? ○ How much does 7 Cups cost? ○ Can you stop messaging me? ○ What is love? ○ What do you love? ○ What do you do? ○ Why is it called 7 Cups? And many more! Noni will keep learning how to give better answers to more questions every day! What if I have a question Id like Noni to be able to answer? Just ask her! Its possible she wont know the answer right away, but were training her to answer the same questions people are asking her. The most common questions will take priority, so if its a very specific question it may be some time before she learns the answer. If its something lots of people are asking, she will learn it faster. Can I help think of answers (or better jokes) for Noni? Yes! We need lots of help gathering links, information and answers for Noni. If youre interested, please sign up here [https://docs.google.com/forms/d/e/1FAIpQLSfB3jMthOK3Ra_m7aNQ9oB_srZseGKVH80S43xjqkzG1i93RA/viewform] for more information on how you can help. What if Noni answered a question incorrectly? You can let us know using the Noni Report Form [https://docs.google.com/forms/d/e/1FAIpQLSf8gRuS9NW4U6zNJqYEOSJ0gVviGaY5_ICLQT6b7hHYCfKTtw/viewform]. Well be developing new ways for Noni to receive feedback herself in the near future. What shall I do now I know this? Go chat with Noni! Ask her things… you might be surprised. And remember, the more you ask, the more shell learn what to answer :) Leaders/ 7 Cups Regulars - You can refer newbies to Noni to get information if you don't know the answer. Dont hesitate to invite them to ask Noni their questions about 7 Cups. Go say hi to Noni, see what she knows and have fun!
Noni Feedback & Suggestions Form
Site Updates / by Heather
Last post
 May 19th, 2018
...See more I wanted to create one channel for Noni feedback... Here's the feedback form. [https://docs.google.com/forms/d/e/1FAIpQLScx1tSP_ZeRBKLS_4ituPDnIrR-4ydiADq2BD4tdPTm8N9nmA/viewform] You can use this to: - Give general feedback on your Noni experience - Report something Noni said to you that didn't seem right - Share new ideas or suggestions Please also share this with anyone who mentions Noni feedback so we can keep track! Thank you :)
Noni Listener Updates (Nov 16)
Site Updates / by Heather
Last post
 November 19th, 2017
...See more Hey, hey, hey! This message goes out to listeners who are teens and adults with leadership badges. You now have an updated listener-specific version of Noni! I want to test! Yay! Just type /introListener in your chat window with Noni - she'll take it from there :) What's New? ⭐ New listener intro ⭐ Listener self-care mode ⭐ Listener goal setting ⭐ Inspiring pictures ⭐ Shiny new menu ⭐ Ability to edit/remove reminders Please leave feedback in this form [https://www.surveymonkey.co.uk/r/LMSFCGV]. I'm super excited to hear your thoughts! Thank you!
Noni Bloopers (When she didn't get it quite right...)
Site Updates / by Heather
Last post
 January 27th, 2018
...See more Noni tries her best, but she will tell you herself.. she isn't quite perfect. I though it would be fun to create this thread to share Noni bloopers (moments where she gets it wrong). The funnier the better! (Adults, most of you do not yet have Noni and may have to wait a little longer to join in. Sorry for the wait, she'll be with you soon!) Post screenshots/transcripts with Noni that you're comfortable with below :)
The Most Beautiful Noni Moments
Site Updates / by Heather
Last post
 May 10th, 2023
...See more This is a thread to share beautiful moments where Noni gets it just right. Perhaps she picks up on exactly how you're feeling, or says exactly what you needed to hear... what makes a beautiful moment is up to you to define! (Adults, most of you do not yet have Noni and may have to wait a little longer to join in. Sorry for the wait, she'll be with you soon!) Post screenshots/transcripts with Noni that you're comfortable with below :)
Noni FAQ
Site Updates / by Heather
Last post
 March 22nd, 2018
...See more Who is Noni? Noni is our very own friendly bot! Her name means grandmother, best friend and healing plant. Noni is the collective wisdom of 7 Cups. Her personality is built on suggestions and ideas from the entire community, and she is trained on message data from our top-rated listeners. When you talk with her in free chat mode, her responses are informed by how our best listeners would respond to you. What does she do? Noni is here to help. She can listen to you and guide you through different activities, such as journaling, acceptance and goal setting. She will also send friendly messages every so often to check how you are doing. What can I talk to Noni about? Pretty much anything! Chats with Noni are 100% confidential and as a friendly bot, she is incapable of judgement. Please note, messages about suicide/self harm are censored in the same way that they are in listener-member chats. What commands does she understand? There are two ways you can move between Nonis modes. One way is to use the buttons on the left hand side (at the top of the conversations list). Additionally, Noni understands the following commands: /menu - show the full menu /chat - you talk, Noni listens /journal - she guides you through a daily journal /act1 /act2 /act3 /act4 - short exercises based on acceptance & commitment therapy /motivation - she talks with you about change and helps determine how ready you are /goals - she helps you think of an achievable goal to work on Where does Noni live? Noni will live at the top of your conversations list. Once this feature is released to you, you will be able to find her right there. Noni only exists on desktop right now (she'll be coming to the app soon!). How can I make Noni go away? Right now, this early version of Noni cannot be closed out in the way that other conversations can. However, we are learning as much as we can about the communitys needs and requirements. We will be listening closely and using your feedback to inform future decisions about Noni and her place in the community. What hours does Noni work? Noni is around 24/7, but occasionally, she takes naps. If this happens, dont panic. She will be back soon! Who has Noni right now? Currently, the entire teen community has Noni - plus adult mentors, mega members and a few other testers. Adults, Noni will be coming to a conversation list near you soon! I have feedback on Noni! Where can I leave my feedback? We love feedback! Noni is hungry for as much as possible, so dont hold back. When youve chatted with her, please be sure to leave your feedback right here [https://www.surveymonkey.co.uk/r/QZ9GZQ6]. (If you spot anything worrying or not quite right about Noni, please take a screenshot and PM to me directly - @Heather [http://7cups.com/@Heather].) What can I expect from Noni in the future? Noni will continue to welcome new members, but will guide them through more of the onboarding process. She will offer to connect new members with a listener, and if theyre not ready to chat 1-1, she will suggest other areas of 7 Cups to find support. You can expect Noni to continue to improve based on your feedback, and also offer many more modes and activities. Wed like her to have the ability to answer common questions from users and provide help and information about 7 Cups, as well as provide information and alerts. Additionally, we will be working on a listener specific version of Noni designed to answer common listener questions and offer peer support after a difficult chat. Oh, and also offering cat pictures and inspirational memes upon request ;) Post below if you have any more questions!
Addressing Depression Community Room Concerns
Group Support / by Heather
Last post
 November 1st, 2017
...See more I am receiving many concerning messages and reports about behaviour in DCR. DCR is a badge-locked room and its purpose is for those in the depression community to chat about things other than depression, and to enjoy one another
Search more from @Heather
Feedback & Reviews
Super helpful, listened really well!
Pro!
Heather is the best
Heather helped me understand that life is pretty good right now. She helped me see the good and appreciate what I have. I am very thankful for her listening skills!
fantastic
Excellent
Heather for president!
Heather is a bright, caring and attentive listener. She really brought to light what I already knew, but just had trouble putting to words. I am so grateful for her.
Heather is the best!
You are really sweet Heather , thank you for your time I really appreciate it.
Love
Sam
Heather is a great friend and a wonderful listener. Thank you
Heather is the kind of listener that you hit the lottery jack pot if she is available and actually has time to chat. She is an all star, one of 7 Cups best listeners.
Heather was so helpful in helping me to understand my issues. Talking to her is highly recommended.
Heather is a wonderful listener. She made me feel safe and calm. I left the chat feeling more secure to make my own decisions about my life.
When Heather is your listener, she feels like a member of your team. Routing for you and encouraging you. Highly recomendded!
It was great
Heather is a warm, kind soul. A wonderful listener. Best of the best!
Very helpful and empathetic
You could not ask for a more dedicated, smart listener. She is a home run!
Heather is great
Thank you for what you did;
You didn’t have to do it.
I’m glad someone like you
Could help me to get through it.
I’ll always think of you
With a glad and grateful heart;
You are very special;
I knew it from the start!
Heather really made me feel comfortable to open up. She gave me time and space to express myself and asked the right questions at the right times which helped me to explore my situation from different angles. Very glad to have connected with her today! I'm feeling lighter.
Lovely listener
Such a lovely person, spent a long time chatting and allowed me just to rant!
I feel less alone and a little more hopeful about everything after that. Thanks Heather.
She's such an awesome listener. She's not only listening, she CARES! I really appreciate you taking the time to talk with me and being so patient and understanding.
amazing
Warm, friendly and knowledgeable.
She is lovely
Wonderful listener. She's helped me out immensely.
Best listener I chatted with on here. Asks good questions and really hears you out. Thank you sooooo much.
She was really lovely and kind to me :)
very helpful
Amazing! Really loved talking too her.
Hey Heather is a very nice person and I really enjoy talking too her and I really miss talking too her and she is a very good listener take care and hope too hear from you soon.
Heather is awesome and has really made a difference in my life!
Heather is a great listener. You can tell that she actually cares about you, and her end goal is for you to come out of the chat feeling better. Thank-You so much Heather. -theressomethinginmyeye
thanks.
It was so nice to talk to you. I appreciated your time so much. You're an amazing person and you have a BIG HEART. love ya xxxxx
Wonderful listener...beautiful personality..big heart open mind. Thank you!
Heather is a great listener who helped me to calm myself down whilst allowing me to express my thoughts and feelings.
Thank you
Very helpful Lady!
Had a great time, though it was brief. Looking forward to talking with you again! :)
this being my first time, I found this to be very helpful. I feel like I was able to get my feelings out and Heather was neutral on my comments. She was great!
She's amazing. I feel so much better after talking to her!
Superb!!!!!
I can't say enough good things about Heather so I am not even going to try ... Heather is just wonderful and will hear you out, no matter how complicated your problem and I am pretty complicated! Thanks so much, Heather. You're the best!
Heather is this amazing listener that knows just what questions to ask. She is honest, but she is genuine and real, which makes her my favorite listener on 7 cups.
I really enjoy talking too Heather she is a very nice person and I really enjoyed talking too her and I would like for her too talk too me and I need some nice people too talk too me real bad.
Thanks a bunch for talking to me. You really helped me get a new perspective when I needed it.
Extremely helpful!!!!!!!Heather knows how to nail out things. Very professional, knows how to give helpful advises and tips. Empathy is superb! Thanks!!!!!
She's really wonderful. She was there to hear me out, to even tell me she went through the same things, which made me feel that I am not alone. And if she went through that, then so can I.
She lightened up my mood in seconds and always told me to chat to her if i feel down again.
Thank You Heather!
With all my love, Alexandra
She is the best you can find on 7 cups!
Amazing.
Probably the best listener I've talked to yet. I went into the chat without something specific to talk about. She was extremely warm and friendly, and helped keep the chat going by asking questions and giving real advice, not just repeating what I said. Would recommend to anyone. :)
She was great! (:
thanks bro :)
I can't explain how good it felt talking to you. I felt understood for the first time in a while! You're great! Thank you so much!
I really appreciate you taking the time for talking to me for so long. I think I really needed to get it off my chest and it wasn't easy to allow myself to do that. You were really helpful in giving me the space I needed and just letting me vent. Thanks for sharing as well. It really meant a lot.
Always helpful and a lovely listener.
Heather is like sunshine on a cloudy day....

I've got Heather on a cloudy day
When it's cold outside I've got the month of Heather
I guess you'd say
What can make me feel this way?
Heather
Talkin' about Heather

Great Listener! :)
So helpful.
Really helpful listener. Thinks ahead, sticks around and gets to the bottom of things.
Was very kind and a good listener.
thank you! I enjoyed speaking to you. :)
Extremely calming and easy to work out with in clearing up any unclear cause of anxiety.
just so kind and lovely i felt my heart warmer.
Badges & Awards
90 total badges
First Responder Dewey Edison Icon Magnet Milestone Warm Heart Kind Shoulder Heart Healer Got Your Back Sage Messenger PenPal Jester of Smiles Clerk of Bear Hugs Piper of Dedication Baron of Big-Hearts Ellen Jump Start Anxiety Depression Eating Disorders Managing Emotions Panic Attacks Surviving Breakups Traumatic Experiences Crisis Intervention Peter Pan Listener Oath Holiday Helper Work Related Stress Self Harm Sexual Abuse Alcohol & Drug Abuse Family Support Grad Cultural Diversity Da Vinci Aristotle Verified Listener Sleeping Well Graduate Love Bug Einstein Ally Featured Leader Refresher iListen 11-2-14 Light Chat Tiny Chat Small Chat Chit Chat Big Chat Voice Talker Communicator Speaker Orator Ray of Hope Shining Light Trust Fall Affirmative Reflection Chat & Text Listening Ace Active Listening Listen on the Go Startup Support Feedback Perinatal Schizophrenia 7Cups Feed Scrum Report Boundaries Community 101 Sparkler Loyal Friend Tick Tock Fellow Friend Steadfast Soul I Steadfast Soul II Proudly Proactive I Reconnection Hero I First Community First Chat First Post Five Steps High 5 Hang 10 Open Door
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